Terms and Conditions

1. Description of Services

SaduaraGlobal provides AI-driven business consulting, AI receptionist and voice-agent products, marketing services, and related legal-adjacent consulting under the tagline "Law. AI. Leadership. Legacy." The scope of any specific engagement will be set out in a separate proposal, statement of work, or services agreement ("Engagement Terms"), which is incorporated into these Terms by reference. If there is a conflict between these Terms and a signed Engagement Terms document, the Engagement Terms control as to the subject matter they specifically address.

No Attorney-Client Relationship. SaduaraGlobal offers AI, business, and marketing consulting services. Nothing on the Site or in general communications, marketing materials, or non-engagement correspondence constitutes legal advice, and no attorney-client relationship is formed by using the Site, submitting an inquiry, or receiving general information from us. An attorney-client relationship, where applicable, is formed only through a separate, signed engagement letter with a licensed attorney identified as such. Do not send confidential or privileged information through the Site or general inquiry channels.

2. Eligibility

You must be at least 18 years old and capable of forming a binding contract to use the Services. By using the Services, you represent that you meet these requirements.

3. Accounts and Access

If we provide you with login credentials or account access for any Service (such as an AI receptionist dashboard), you are responsible for maintaining the confidentiality of those credentials and for all activity under your account. Notify us immediately at info@saduaraglobal.com of any unauthorized use.

4. Fees and Payment

Fees for Services will be set out in the applicable Engagement Terms, invoice, or order form. Except as otherwise agreed in writing, fees are non-refundable once Services have commenced. Late payments may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law, and we may suspend Services for accounts more than 15 days past due. You are responsible for any taxes associated with your purchase, other than taxes on our net income.

5. Intellectual Property

5.1 Our IP

The Site, our trademarks, logos, software, AI models, workflows, methodologies, and all content we create (excluding Client Content, defined below) are owned by SaduaraGlobal or our licensors and are protected by intellectual property laws. Except as expressly permitted, you may not copy, modify, distribute, sell, or create derivative works from our IP without prior written consent.

5.2 Client Content and Deliverables

Subject to full payment, and unless otherwise stated in the applicable Engagement Terms, custom deliverables created specifically for you (excluding our pre-existing tools, templates, models, and methodologies, which we retain) are licensed or assigned to you as set out in the Engagement Terms. We retain the right to use general knowledge, skills, and non-confidential techniques developed during an engagement.

5.3 Feedback

Any feedback or suggestions you provide about the Services may be used by us without restriction or compensation to you.

6. AI-Generated Content and Outputs Disclaimer

Our Services rely in part on artificial intelligence and machine learning tools, including third-party AI models. AI-generated outputs (including text, voice responses, appointment handling, transcripts, and consulting recommendations) may contain errors, omissions, or inaccuracies and should be independently reviewed before being relied upon for legal, financial, medical, safety-critical, or other consequential decisions. AI-generated content does not constitute professional advice of any kind. You are solely responsible for evaluating the accuracy and suitability of any AI-generated output before use.

7. Acceptable Use

You agree not to: (a) use the Services for any unlawful purpose or in violation of these Terms; (b) attempt to gain unauthorized access to our systems, other users' accounts, or non-public areas of the Site; (c) reverse engineer, decompile, or attempt to extract source code or underlying models from our Services; (d) use automated means to scrape or extract data from the Site without permission; (e) transmit malware or engage in any activity that disrupts the Services; (f) use the AI receptionist or voice systems to harass, defraud, or impersonate any person; or (g) misrepresent your identity or affiliation.

8. Third-Party Services and Links

The Services integrate or link to third-party platforms (which may include Meta/Instagram, Twilio, Retell AI, Supabase, Google, and payment processors). We are not responsible for the acts, omissions, availability, or terms of third-party services, and your use of them is subject to their own terms and privacy policies.

9. Confidentiality

Each party agrees to protect the other's non-public, confidential information disclosed in connection with the Services with the same degree of care it uses for its own confidential information (and no less than reasonable care), and to use such information only for purposes of the engagement. This obligation survives termination of these Terms and does not apply to information that is or becomes public through no fault of the receiving party, was already known to the receiving party, or is independently developed.

10. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT AI-GENERATED OUTPUTS WILL BE ACCURATE OR COMPLETE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) SADUARAGLOBAL AND ITS OWNERS, OFFICERS, EMPLOYEES, AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR LOSS OF GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS, REGARDLESS OF THE THEORY OF LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (B) OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (I) THE AMOUNT YOU PAID TO SADUARAGLOBAL FOR THE SERVICES GIVING RISE TO THE CLAIM IN THE 12 MONTHS PRECEDING THE CLAIM, OR (II) ONE HUNDRED U.S. DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

12. Indemnification

You agree to defend, indemnify, and hold harmless SaduaraGlobal and its owners, officers, employees, and contractors from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your violation of these Terms; (b) your misuse of the Services; (c) content or information you submit; or (d) your violation of any law or third-party right.

13. Term and Termination

These Terms remain in effect while you use the Services. We may suspend or terminate your access to the Services at any time, with or without cause, including for suspected violation of these Terms. You may stop using the Services or terminate an active engagement in accordance with the applicable Engagement Terms. Sections that by their nature should survive termination (including Sections 5, 6, 9, 10, 11, 12, 17, 18, and 19) will survive.

14. Force Majeure

Neither party is liable for delay or failure to perform resulting from causes beyond its reasonable control, including natural disasters, acts of government, labor disputes, internet or telecommunications failures, or failures of third-party service providers.

15. Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.

16. Governing Law

These Terms and any dispute arising out of or related to them or the Services are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles, and without regard to the United Nations Convention on Contracts for the International Sale of Goods.

17. Informal Dispute Resolution (Required Before Filing Any Claim)

Before initiating arbitration or any court proceeding (except as set out in Section 18.7), you and SaduaraGlobal agree to first try to resolve the dispute informally. The party asserting a claim must send a written notice to the other describing the dispute and the relief sought:

• To SaduaraGlobal: by email to info@saduaraglobal.com, with the subject line "Dispute Notice."
• To you: by email to the address you most recently provided to us, or by another method reasonably calculated to reach you.

The parties agree to negotiate in good faith for at least sixty (60) days from the date the notice is received before either party may file an arbitration demand (or, if applicable under Section 18.7, a court action). This informal resolution requirement is a mandatory precondition to filing any claim. If the dispute is not resolved within that period, either party may proceed as set out in Section 18.

18. Binding Arbitration Agreement

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR RIGHTS, INCLUDING YOUR RIGHT TO GO TO COURT.

18.1 Agreement to Arbitrate

Except as set out in Section 18.7 (Exceptions), you and SaduaraGlobal agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Privacy Policy, the Services, or any engagement between us — whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and whether arising before or after the date you accepted these Terms — will be resolved exclusively by final and binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify and remain within that court's jurisdictional limits (see Section 18.7).

18.2 Administering Body and Rules

The arbitration will be administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules (or, if you are an individual using the Services primarily for personal purposes, the AAA Consumer Arbitration Rules then in effect), available at www.adr.org. The arbitration will be conducted by a single, neutral arbitrator.

18.3 Seat and Procedure

The arbitration will be seated in Miami-Dade County, Florida, unless you and SaduaraGlobal agree otherwise in writing. At your election, if you are an individual, the arbitrator may conduct the proceeding by telephone, videoconference, or on written submissions, in addition to or instead of an in-person hearing, consistent with the applicable AAA rules. The arbitrator will apply the substantive law identified in Section 16 and will have authority to grant any relief that a court could grant, on an individual basis only, as limited by Section 18.4.

18.4 Class, Collective, and Representative Action Waiver

YOU AND SADUARAGLOBAL EACH AGREE THAT ANY ARBITRATION OR PROCEEDING WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. The arbitrator has no authority to combine or consolidate more than one party's claims, to preside over any form of a class, collective, or representative proceeding, or to award relief to anyone other than the individual party seeking relief. If a court or arbitrator determines that this class action waiver is unenforceable as to a particular claim or request for relief, that claim or request must be brought in court, and all other claims remain subject to arbitration.

18.5 Batch / Mass Filing Procedures

If 25 or more similar arbitration demands are filed by or on behalf of individuals represented by the same or coordinated counsel or against the same counterparty within a 180-day period, raising substantially similar claims against SaduaraGlobal ("Mass Filing"), the parties agree to the following procedures to promote efficient, fair resolution and to avoid the imposition of duplicative filing and administrative fees inconsistent with the purpose of individual arbitration: (a) the AAA's applicable mass arbitration or batch procedures then in effect will govern, including any applicable batching, staging, or bellwether process; (b) the parties agree to cooperate in selecting a reasonable number of bellwether cases to be resolved first, with the outcomes informing resolution or settlement of the remaining cases; (c) filing and administrative fees for a Mass Filing will be allocated according to the AAA's mass arbitration fee schedule then in effect, rather than the standard individual fee schedule; and (d) claims within a Mass Filing that are not selected as bellwether cases will be stayed pending resolution of the bellwether proceedings, consistent with AAA procedures. This Section 18.5 does not reduce any substantive right or remedy available to an individual claimant; it governs only the sequencing and administration of claims filed as part of a Mass Filing.

18.6 Fees and Costs

Payment of arbitration filing, administrative, and arbitrator fees will be governed by the applicable AAA rules and fee schedule. Where required by the AAA Consumer Arbitration Rules or applicable law, SaduaraGlobal will pay the costs required to make individual consumer arbitration accessible. Each party will bear its own attorneys' fees and costs unless the arbitrator awards fees and costs to a party as the prevailing party under applicable law or the AAA rules.

18.7 Exceptions to Arbitration

Notwithstanding Section 18.1, either party may: (a) bring an individual action in small claims court for disputes within that court's jurisdictional limits, as long as the matter remains in that court and is not removed or appealed to a court of general jurisdiction; (b) seek temporary, preliminary, or permanent injunctive relief in a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of a party's intellectual property or confidentiality rights, pending the outcome of arbitration; and (c) pursue claims that, as a matter of applicable law, cannot be subject to mandatory pre-dispute arbitration.

18.8 Opt-Out Right

You may opt out of this arbitration agreement. If you do not wish to be bound by this Section 18, you must notify SaduaraGlobal in writing at info@saduaraglobal.com within 30 days of the date you first became subject to these Terms, stating your name, the email or account associated with your use of the Services, and a clear statement that you wish to opt out of arbitration. If you timely opt out, neither you nor SaduaraGlobal will be required to arbitrate, and any dispute will instead be resolved in the state or federal courts located in Miami-Dade County, Florida, as set out in Section 19, but all other provisions of these Terms (including the class action waiver as applied in court, to the extent enforceable) remain in effect.

18.9 Severability of Arbitration Provisions

If any part of this Section 18, other than Section 18.4 (Class Action Waiver), is found unenforceable, the remainder of this Section 18 remains in force. If Section 18.4 is found unenforceable with respect to a particular claim or dispute, then this entire Section 18 (the agreement to arbitrate) will not apply to that claim or dispute, and that claim or dispute must be brought in court under Section 19.

18.10 Survival

This Section 18 survives termination of your relationship with SaduaraGlobal and any termination or expiration of these Terms.

19. Jurisdiction and Venue for Non-Arbitrable Matters

For any dispute properly excluded from arbitration under Section 18.7 or 18.8, or where arbitration is found unenforceable under Section 18.9, you and SaduaraGlobal consent to the exclusive personal jurisdiction and venue of the state and federal courts located in Miami-Dade County, Florida, and waive any objection to jurisdiction or venue in those courts, including on grounds of inconvenient forum.

20. Waiver of Jury Trial

TO THE EXTENT ANY DISPUTE PROCEEDS IN COURT RATHER THAN ARBITRATION, YOU AND SADUARAGLOBAL EACH KNOWINGLY, VOLUNTARILY, AND IRREVOCABLY WAIVE ANY RIGHT TO A TRIAL BY JURY, TO THE FULLEST EXTENT PERMITTED BY LAW.

21. Time Limit on Claims

Any claim arising out of or related to these Terms or the Services must be filed (whether in arbitration or, where permitted, in court) within one (1) year after the claim arose, or it will be permanently barred, except where a shorter or longer period is required by applicable law.

22. Severability

If any provision of these Terms (other than as specified in Section 18.9) is held invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

23. No Waiver

Our failure to enforce any provision of these Terms is not a waiver of our right to do so later.

24. Notices

Notices to SaduaraGlobal must be sent to info@saduaraglobal.com. Notices to you may be sent to the email address or contact information you have provided. Notices are deemed received one business day after being sent by email, absent evidence of non-delivery.

25. Entire Agreement

These Terms, together with the Privacy Policy and any applicable Engagement Terms, constitute the entire agreement between you and SaduaraGlobal regarding the Services and supersede any prior agreements or understandings, written or oral, regarding that subject matter.

26. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will post the updated Terms with a revised "Last Updated" date and, where required by law, provide additional notice. Except for changes to Section 18 (which will not apply retroactively to disputes of which we had notice before the change without your affirmative consent), continued use of the Services after the effective date of any update constitutes acceptance of the revised Terms.

27. Contact

Questions about these Terms should be directed to:

SaduaraGlobal Email: info@saduaraglobal.com